Privacy Policy

(For the attention of individuals whose personal information may be collected by this organization.)

PIP Publications Pty Limited A.C.N. 054 987 174 (“PIP”, “we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the National Privacy Principles (“NPP”) and the Privacy Act 1988 (Cth) (the “Act”).

This privacy policy explains how we manage your personal information we collect about you. Please read this privacy policy before using the site or submitting any personal information. By using the site (the “Site”), you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted on the Site and changes will only apply to activities and information on a going forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the Site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for the Site only. If you link to other websites, please review the privacy policies posted at those websites.

Purpose of the Policy
PIP takes its obligations under the Act and the NPP seriously. PIP will take all reasonable steps to comply with the Act and the NPP to safeguard and protect the privacy of the information that we hold. This privacy policy sets out how we intend to do so.

Collection, use and disclosure of your personal information

How we collect information
We collect your personal information:

  • Directly from you;
  • When you deal with us by telephone, letter or email;
  • When you access and interact with the Site; or
  • From other sources

What information we collect
The information we collect may include your:

  • Name;
  • Address;
  • Telephone or mobile number;
  • Email address;
  • Date of birth;
  • Driving licence number; and
  • Transaction information (including credit card details)

When you visit the Site, we may record, for statistical purposes or in order to improve the Site or services provided by PIP, the following information:

  • The date and time of your visit;
  • Web pages you have accessed;
  • Documents you have downloaded;
  • Your IP address; and
  • The type of operating system and internet browser you use

Where it is lawful or practicable to do so, we will provide you with the option of remaining anonymous when dealing with PIP.

Why we collect information
We collect your personal information for the following purposes:

  • To make reservations or make bookings at hotels featured on the Site;
  • To communicate with you to better understand your needs and the needs of our customers through competitions, market research, promotions, featured specials, to conduct surveys or to comply with our legal obligations;
  • To provide you with information about services or products offered by PIP;
  • To monitor or improve the quality and standard of service provided to you or other customers by PIP;
  • To complete a transaction with you or on your behalf;
  • To provide offers that may be of interest to you;
  • To better understand your preferences

Who we may share your information with
You authorise PIP to share or disclose your personal information with:

  • Our related bodies corporate;
  • Our employees, insurer, third party contractors, agents or to our sponsors on a confidential basis;
  • Our business partners, where from time to time, we partner with other companies to provide co-sponsored or co-branded products or services and may share your information with our co-sponsor;
  • Our service providers (including service providers that provide web maintenance, billing and booking services);
  • Any other person or entity (the “Recipient”) upon the basis that the Recipient may only collect, use or disclose the information for the purpose for which that information was originally collected by PIP

We will otherwise not transfer your personal information, or use, sell or disclose your personal information without your consent, unless:

  • Such disclosure is permitted under the Act;
  • We are required by law to disclose that information;
  • We are trying to protect against or prevent actual or potential fraud or unauthorised transactions;
  • We are investigating fraud which we believe may have already taken place

The Site may contain links to websites, which are owned or operated by third parties. You should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites.

Transborder Data Flow
You consent and authorise PIP to transfer your personal information to an organisation or individual outside Australia.
PIP will only transfer personal information to a foreign country for the purpose of providing you with the services of PIP and for carrying out any request you make when you use and interact with the Site.

Personal Information about other People
You must not provide personal information to PIP about another person, unless that person has authorised PIP, through you, to collect, use and disclose personal information about that person for the purposes described in this privacy policy.

What happens if you choose not to provide the information
You are not obligated to give us your personal information. However, if you choose not to provide us with your personal information we may not be able to provide you with information about the services offered by PIP or to fulfill one or more other purposes of collection of your personal information.

Sources of information
Where possible PIP will collect your personal information directly from you.
If your personal information is collected from a third party, PIP will take reasonable steps to inform you of the collection and provide you with our privacy policy.

Accuracy of the information
We will take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up- to- date. You can help keep your personal information up to date and secure by contacting our Privacy Officer at [email protected] and by maintaining confidentiality of any password, user name, accounts and profiles used on the Site.

Sensitive Information

The term “sensitive information” refers to personal information about an individual’s racial or ethnic origin, political or philosophical beliefs or affiliations, trade or professional affiliations, sexual preferences or practices or criminal record and health information. 
We do not collect sensitive information unless it is volunteered by you.

Personal Information from children
We do not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian, please do not allow your children to submit personal information with out your permission.

Direct Marketing
You consent to and authorise us to include your personal information in a database compiled by us for use in direct marketing by us. If you do not wish to receive marketing material from us, you can opt-out by contacting [email protected].

All emails, SMS and newsletters from this Site allow you to opt out of further mailings.

If you “opt-out”, we will not be able to remove your personal information from the databases of business partners, affiliates, or third parties which we have already shared your personal information as at the date of your request to opt-out.

Access to your personal information
PIP will, on request, provide you with access to personal information held by PIP about you, subject to any limitations or exceptions in the Act.
PIP will deal with requests for access within a reasonable time. You must pay PIP for reasonable costs incurred by PIP in providing you with access.
If PIP refuses to provide you with access to personal information about you, PIP will provide you with reasons for the refusal, in accordance with the requirements of the Act.

Security of your personal information
We will take all reasonable steps to protect the security of the personal information that we hold. This includes taking appropriate measures to protect electronic materials and materials stored and generated in hard copy. We also take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorized access, disclosure, loss, misuse and alteration.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered on the Site. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Through the use of cookies, we are able to

  • recognise your browser each time it visits the Site; and
  • track which pages you visit whilst at the Site

In addition, we may use third party advertisers to place advertisements on the Site. These third party advertisers may use cookies and other technologies to, among other things, enable such third party advertisers to record which advertisements your browser has seen and which site pages you have been viewing when the advertisement was delivered. You should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such third parties.

Please direct any complaints that you may have about this privacy policy to our Privacy Officer at [email protected]

Privacy Contact Information
You may gain access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting:

Mail To: Privacy Officer, 117A Cathedral Street, Woolloomooloo, NSW, Australia 2011
Telephone: (02) 9369 2177
Fax: (02) 9369 2677
E-mail: [email protected]

© PIP Publications Pty Limited A.C.N. 054 987 174.
All rights reserved. No part of this site may be reproduced in any manner without the express written permission of PIP. We reserve the right to make changes to this policy at any time. Any changes to this policy will be posted on the website.