Privacy Policy

Last updated: 20 August 2026 Paradises respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how P.I.P. PUBLICATIONS PTY. LIMITED, trading as PARADISES INK (“Paradises”, “we”, “us” or “our”), collects, holds, uses and discloses personal information when you visit or use Paradises.com, interact with our content, subscribe to communications, participate in competitions or promotions, contact us, or otherwise interact with us. This Privacy Policy should be read together with any privacy collection notice or other privacy information provided to you at the time we collect personal information for a particular activity. Where consent is required by law, we will seek consent through an appropriate and specific mechanism rather than relying on your use of the website or your access to this Privacy Policy.

1. About Paradises and This Privacy Policy

Paradises is an Australian travel media and publishing platform providing travel inspiration, destination information, travel stories, accommodation and experience information, publications and related travel content. This Privacy Policy applies to personal information collected by or on behalf of Paradises through:

Paradises.com;
our digital platforms and publications;
newsletter and mailing-list subscriptions;
competitions, giveaways and promotions;
surveys and research activities;
contact and enquiry forms;
communications with us;
user-generated content submissions, where applicable; and
other interactions with Paradises.

P.I.P. PUBLICATIONS PTY. LIMITED, ABN 21 054 987 174, is the entity responsible for the handling of personal information described in this Privacy Policy. This Privacy Policy is intended to describe our privacy practices in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those laws apply to us. Our website may contain links to third-party websites, booking platforms, accommodation providers, tourism organisations, advertisers, travel companies and other external services. Those organisations operate independently of Paradises and may have their own privacy policies. You should review the privacy policy of any third-party website before providing personal information to it.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with Paradises. Depending on the circumstances, we may collect:

your name;
email address;
telephone number;
postal or mailing address;
information contained in an enquiry or communication;
newsletter and subscription information;
marketing preferences and consent records;
competition or promotion entry information;
information required to verify eligibility for a competition or promotion;
accommodation, destination or travel preferences that you voluntarily provide;
feedback, comments and correspondence;
social-media usernames, profiles or interactions where you interact with us through social platforms;
photographs, videos or other user-generated content that you submit to us, where applicable;
records of communications with us;
information about how you interact with our newsletters and communications;
information about your interactions with our website and content;
device and browser information;
IP address;
device or advertising identifiers, where used;
approximate location derived from technical information;
pages viewed and content accessed;
links clicked and other website interactions;
session, engagement and clickstream information;
referring websites and campaign information;
information relating to advertising or marketing campaigns;
inferred interests, audience segments or travel preferences generated from your interactions with our website or communications, where applicable; and
information obtained from third parties, where permitted by law.

We do not generally seek to collect sensitive information. If sensitive information is reasonably necessary for a particular activity, such as certain competition or prize-fulfilment arrangements, we will only collect and handle that information with consent or otherwise as permitted by law. Where personal information about children or persons under 18 may be collected, the relevant competition, promotion or collection notice will explain the applicable requirements and any consent or eligibility requirements. If we receive unsolicited personal information, we will determine whether we could lawfully have collected that information. If we could not have lawfully collected it, we will take reasonable steps to destroy or de-identify it where lawful and reasonable to do so.

3. How We Collect Personal Information

We generally collect personal information directly from you when you voluntarily provide it. This may occur when you:

contact us through our website;
subscribe to a newsletter or mailing list;
enter a competition or promotion;
submit an enquiry or feedback;
participate in a survey or research activity;
submit photographs, videos or other content;
interact with our website or digital content;
communicate with us by email, telephone or other channels; or
otherwise provide information to us.

We may also collect personal information indirectly from third parties where permitted by law. Depending on the circumstances, these sources may include:

competition co-sponsors;
prize suppliers and fulfilment partners;
tourism organisations;
advertising or media agencies;
email marketing and customer relationship management providers;
social-media platforms;
website analytics providers;
technology providers;
publicly available sources; and
persons authorised to act on your behalf.

Where personal information is collected indirectly, we may provide additional information about the source and purpose of collection through a collection notice or other appropriate communication.

4. Information Collected Automatically

When you visit Paradises.com, certain information may be collected automatically through cookies, pixels, tags, analytics technologies, server logs and similar technologies. This may include:

IP address;
browser type and version;
device type;
operating system;
approximate location;
pages viewed;
links and content interacted with;
date and time of visits;
referring website or source;
campaign or referral information;
website navigation and usage information;
session and engagement information; and
advertising or device identifiers where applicable.

This information may help us understand how visitors use Paradises.com, improve our content and website experience, identify technical issues, understand audience behaviour and measure the performance of our marketing and advertising activities. Where appropriate and permitted by law, we may combine automatically collected information with other information we hold about you.

5. Cookies and Similar Technologies

Paradises may use cookies, pixels, tags, local storage, analytics technologies and similar technologies to operate, understand and improve our website and digital services. Depending on the technologies actually implemented on Paradises.com, these may include:

Strictly necessary technologies

These technologies may be required for the website to operate, maintain security or provide functions requested by visitors.

Analytics technologies

Analytics technologies may help us understand website traffic, visitor behaviour, content engagement and website performance.

Advertising and measurement technologies

Where used, advertising technologies may help us measure campaigns, understand audience behaviour and deliver or measure advertising that may be relevant to visitors.

Social-media and embedded technologies

Third-party content such as videos, maps, social-media features or other embedded services may use cookies or similar technologies when loaded or interacted with.

Marketing and newsletter technologies

Our email or marketing platforms may use tracking technologies to determine whether communications have been opened or interacted with, where permitted by law. The specific providers, technologies, purposes, data collected and retention periods depend on the services actually implemented on Paradises.com. Where applicable, we will provide additional information through a cookie notice or preference-management tool. You may be able to control certain cookies through your browser or through any cookie-preference tools we make available. However, browser settings may not control all tracking technologies, such as certain pixels, server-side tracking, local storage or advertising identifiers.

6. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

responding to enquiries and communications;
providing information or services you request;
managing newsletter and mailing-list subscriptions;
administering competitions, giveaways and promotions;
verifying eligibility and administering prizes;
sending travel-related content, updates, offers and promotions where permitted by law;
understanding our audience and improving our website and content;
personalising content or communications where appropriate and permitted;
measuring website traffic and digital marketing performance;
managing advertising and commercial partnerships;
conducting research, surveys and audience analysis;
developing and improving our websites, publications and digital platforms;
detecting, preventing and addressing security issues, fraud or unlawful activity;
complying with legal and regulatory obligations;
protecting the rights, property and safety of Paradises, our users and third parties;
maintaining records of consent, preferences and marketing opt-outs;
managing our business and service providers; and
performing other purposes that you have consented to or that are otherwise permitted or required by law.

Where we create audience segments, inferred interests or profiles based on interactions with our website, content or communications, these may be used to understand our audience, improve content, personalise experiences or measure advertising and marketing performance, where permitted by law. We will not use personal information for purposes that are unrelated to the circumstances in which it was collected unless permitted or required by law or you have provided appropriate consent.

7. Consequences of Not Providing Personal Information

You do not generally have to provide personal information to us. However, if you do not provide information that we reasonably require, we may be unable to:

respond to your enquiry;
provide a requested service or information;
administer a newsletter subscription;
process a competition or promotion entry;
verify eligibility;
contact you about a competition or promotion;
provide a prize; or
provide certain website or digital features.

Where appropriate, the relevant collection form or notice will explain the consequences of not providing particular information.

8. Direct Marketing

We may use personal information to send direct marketing where permitted by the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth) and other applicable laws. Our marketing communications may include:

travel stories;
destination inspiration;
newsletters;
competitions and promotions;
travel-related offers;
commercial or partner offers; and
other information that may be relevant to your interests.

Electronic marketing messages will identify the sender and include a functional unsubscribe facility where required. You may opt out of direct marketing at any time by:

using the unsubscribe facility in the relevant communication; or
contacting us using the details provided in this Privacy Policy.

We will process unsubscribe requests within the period required by law. Opting out of direct marketing does not necessarily prevent us from sending service, administrative, transactional or other communications that are not direct marketing. We maintain appropriate records concerning marketing permissions, including, where relevant, how and when consent was obtained, the wording presented when consent was obtained, the source of contact information and applicable opt-out or suppression status.

9. Competitions, Giveaways and Promotions

Paradises may conduct competitions, giveaways and promotional campaigns from time to time. If you participate, we may collect information necessary to:

administer the competition or promotion;
verify eligibility;
communicate with entrants;
select or contact winners;
fulfil or arrange prizes;
comply with applicable legal requirements; and
maintain appropriate competition records.

The specific terms and conditions and collection notice applicable to each competition or promotion may contain additional information about how personal information will be handled. Where a competition is conducted with a sponsor, co-promoter, prize supplier or other partner, relevant information may be disclosed where reasonably necessary to administer the competition or fulfil the prize. Participation in a competition or promotion will not, by itself, automatically authorise unrelated direct marketing by Paradises, a sponsor or another partner. Where a partner intends to use personal information for its own marketing or other independent purposes, this will be disclosed at the point of collection and any consent required by law will be obtained. Where relevant, the applicable competition documentation will explain:

who is conducting the promotion;
co-promoters and sponsors;
the information collected;
eligibility and verification requirements;
prize-fulfilment arrangements;
winner publication arrangements;
marketing choices;
relevant overseas recipients; and
the consequences of not providing required information.

10. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy or where otherwise permitted or required by law. Depending on the circumstances, information may be disclosed to:

website and technology service providers;
hosting and cloud service providers;
website analytics providers;
email and marketing service providers;
advertising and media partners;
competition sponsors and promotional partners;
prize suppliers and fulfilment providers;
travel, tourism, accommodation or experience partners where relevant;
professional advisers, including lawyers, accountants and consultants;
contractors and other service providers assisting us to operate our business;
government authorities and regulatory bodies where required or permitted by law;
other parties where you have provided consent; and
other parties where disclosure is authorised or required by law.

The nature of the relationship with a third party will depend on the circumstances. A service provider may process personal information on our behalf to provide a service to us. A partner may receive information for its own purposes where this is disclosed and permitted by law. Some third parties may independently collect information through their own technologies when you interact with their content or services on our website. We do not sell personal information. Where reasonably practicable, we take steps to ensure that service providers handling personal information on our behalf manage that information appropriately.

11. Advertising, Analytics and Audience Technologies

Paradises may use advertising, analytics and technology providers to understand website usage, measure content and campaign performance and support our digital publishing and advertising activities. Depending on the technologies actually implemented, these providers may collect information through cookies, pixels, tags, device identifiers or other technologies. This information may be used to:

measure advertising performance;
understand audience behaviour;
analyse website and content engagement;
improve website content;
create audience segments;
measure marketing campaigns;
support advertising activities; and
provide or measure advertising that may be relevant to visitors.

Some providers may independently collect information when their technologies are used on our website and may handle that information under their own privacy policies.

12. Third-Party Websites and Travel Services

Paradises may contain links to or information about:

hotels and resorts;
airlines;
destinations;
tourism organisations;
travel operators;
travel companies;
restaurants;
booking platforms;
advertisers; and
other businesses or services.

Selecting a link may take you away from Paradises.com. We are not responsible for the privacy practices, security, content or policies of external websites or services. Any personal information you provide directly to a third party will be handled in accordance with that third party’s privacy policy and terms. You should review the privacy policy of any external website before submitting personal information.

13. Overseas Disclosure

Some of our technology providers, hosting providers, analytics providers, advertising platforms, email and marketing providers, professional advisers, competition partners or other service providers may be located outside Australia. As a result, personal information may be disclosed to recipients located overseas. The countries in which overseas recipients are likely to be located include:

United States
New Zealand
Singapore
United Kingdom

The countries may vary depending on the technology providers and partners used for a particular activity. We will identify additional relevant countries through appropriate collection notices or other privacy information where practicable. Where we disclose personal information overseas, we will take reasonable steps to handle those disclosures in accordance with applicable Australian privacy obligations. Important: The countries listed above must be verified against Paradises’ actual technology suppliers, hosting arrangements, email providers, analytics platforms, advertising platforms, CRM systems, competition partners and contractors before this policy is published.

14. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Depending on the circumstances, our security practices may include appropriate access controls, authentication measures, secure hosting arrangements, encryption or other security measures where appropriate, monitoring and restricted access. We regularly review our security practices in light of our business operations and the information we hold. No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We maintain procedures for assessing and responding to suspected data breaches. If a data breach is likely to result in serious harm and the notification requirements under the applicable Notifiable Data Breaches scheme apply, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, administer competitions, resolve disputes, demonstrate compliance with legal obligations, manage marketing preferences or otherwise meet applicable legal and business requirements. Our retention practices may differ depending on the type of information. For example:

Newsletter and marketing records: while subscribed and for an appropriate suppression period after an unsubscribe request;
Enquiry records: for a reasonable period after the enquiry has been resolved;
Competition entries: for an appropriate period after completion of the competition, subject to legal, regulatory and prize-related requirements;
Winner and prize records: for the period reasonably required for legal, taxation, audit and administrative purposes;
Website logs and analytics: according to the retention settings of the relevant systems and providers;
Privacy complaints and access requests: for an appropriate period after finalisation; and
Consent and marketing records: for as long as reasonably required to demonstrate compliance with applicable marketing requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where practicable.

16. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you, subject to applicable legal exceptions. You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading. Requests may be submitted using the contact details provided in the “Contact Us” section below. We may require reasonable evidence of identity and authority before processing a request. We will respond to requests within a reasonable period and in accordance with applicable legal requirements. We will not charge you for making an access or correction request. If permitted by law, we may charge reasonable costs associated with providing access to information, but we will notify you before doing so. If we refuse access or correction, we will provide written reasons where required by law and explain any available complaint mechanisms. If we refuse to correct personal information, you may ask us to associate a statement with the information recording your view that it is inaccurate, out of date, incomplete, irrelevant or misleading, where applicable.

17. Privacy Complaints

If you believe Paradises has handled your personal information inappropriately or has not complied with applicable privacy requirements, you may make a privacy complaint. Please submit your complaint in writing using the contact details below and provide sufficient information for us to understand and investigate the matter. We will:

acknowledge your complaint within 5 business days; and
aim to provide a substantive response within 30 calendar days.

If additional time is required, we will explain the reason and provide an expected response timeframe. If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). Further information about privacy rights and complaints is available from the OAIC.

18. Corporate Transactions

Where relevant to our business activities, we may disclose personal information to professional advisers, financiers, prospective purchasers or other relevant parties in connection with a proposed or actual sale, merger, restructuring, acquisition or transfer of all or part of our business. Any such disclosure will be subject to appropriate confidentiality and privacy safeguards and applicable legal requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, privacy practices or legal requirements. When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy. Where appropriate, we may provide additional notice of material changes. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

20. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, direct-marketing opt-outs or privacy complaints, please contact: Privacy Officer P.I.P. PUBLICATIONS PTY. LIMITED trading as PARADISES INK PO Box 2408 Bondi Junction NSW 1555 Australia Email: info@paradises.com.au Telephone: +61 (0)293 692 177 For privacy-related enquiries, please include “Privacy Enquiry” in the subject line of your email where possible.

21. Additional Privacy Collection Notices

This Privacy Policy is not intended to replace the more specific privacy information that may be provided at the point personal information is collected. Depending on the activity, Paradises may provide additional collection notices for:

newsletter subscriptions;
contact and enquiry forms;
competitions and promotions;
surveys;
account registration, if applicable;
user-generated content submissions; and
partner or co-branded campaigns.

These notices may explain the particular information being collected, the purposes for which it will be used, relevant disclosures, consequences of not providing the information, access and complaint pathways and likely overseas recipients. Where required by law, appropriate consent will be obtained separately from acceptance or acknowledgement of this Privacy Policy.